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Go to the shopRefund policy
Makeup Weapons products are an investment and we stand by our quality. If your product has a manufacturing fault in the first year of purchase we will credit you the purchase price. Please note: that you must have proof of purchase or have a Makeup Weapons store account so we can check the purchase date. We value our customers at Makeup Weapons so, if your product is unsatisfactory, you can return most products within 30 days of your purchase, provided that:
• You have valid proof of purchase (usually a receipt);
• The product and packaging is in its original condition including all manuals and accessories;
• The product is in re-saleable condition; and
• The product has not been used or damaged.
**No refunds on sale items**
**How to return your product**
Please complete and submit the Online Return Form within 10 days of the purchase date for returns and someone from our Customer Service team will contact you.
If your product is authorised for return and further evaluation by us, we will email you our return address.
**Important information for online purchase returns**
The customer is responsible for covering return postage fees and PayPal refund fees. Makeup Weapons is not responsible if items are lost in the post, we advise the customer to select postage with insurance and tracking for their own peace of mind.
If the Online Form is incorrectly completed or the requirements in this policy are not strictly complied with (for example, a product is returned because you believe and have indicated that it is faulty and we later determine it is not faulty, or a product returned for change of mind is not resalable when we receive it) we will be unable to return the product to you, or provide you with a refund or exchange relating to the returned product.
**Credit Cards**
If you purchased your products using a credit or debit card, and you are eligible for a refund, any applicable monies will be processed to the card used to purchase the product.
We’re always here to listen…
If you have any queries about the process, or require further assistance, please email our Customer Service Team at admin@makeupweapons.com.au